Washing machine leaking water on the floor: where from and what to do
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Call-out and diagnosis: €20 / 100 lei, free if you go ahead with the repair · Monday–Saturday 08:00–20:00
Common causes
- The door seal (gasket) is torn or has objects caught in it.
- The inlet or drain hose is loose or cracked.
- The detergent drawer is clogged and overflows.
- The pump filter was not screwed back in fully.
- The pump, internal hoses or the tub are cracked.
What you can check yourself
- Turn off the water tap and unplug the machine.
- Check the door seal all the way round, including inside the folds.
- Tighten the hose connections and look for cracks.
- Clean the detergent drawer and check the pump filter.
For your safety, unplug the machine before any check and do not open the cabinet.
When to call a technician
If the water comes from inside the machine, we open the cabinet, find the source and replace the seal, hose or pump. On Bosch and Siemens models, error E23 means water in the Aquastop tray.
Related error codes
Bosch/Siemens E23/F23, Samsung LE/LC. Details on the error codes page.
Last updated: 2026-10-06. Written by the technicians of Reparații Mașini de Spălat București, with over 20 years of experience.
Other problems
Not draining · Not spinning · Not heating water · Noisy when spinning · Door will not open · Will not start · Not filling with water
Frequently asked questions
Why is my washing machine leaking water?
When a washing machine leaves water on the floor, the most common sources are a torn or dirty door seal, a loose inlet or drain hose, a clogged detergent drawer or a pump filter that is not fully closed. Less often, the tub or the pump is cracked.
What can I check myself?
Turn off the water tap and unplug the machine. Check the door seal all the way round, including inside the folds. Tighten the hose connections and look for cracks. Clean the detergent drawer and check the pump filter.
When should I call a technician?
If the water comes from inside the machine, we open the cabinet, find the source and replace the seal, hose or pump. On Bosch and Siemens models, error E23 means water in the Aquastop tray.
How much does the repair cost?
The call-out and diagnosis at your home cost €20 / 100 lei, but if you accept the repair you do not pay for them. The price of the repair depends on the fault and the part needed; the technician tells you after the diagnosis, before starting any work. If you do not agree, the repair is not done.
Washing machine broken?
The technician comes to you, finds the cause and repairs the machine on the spot, usually in a single visit.
📞 Call now: 0786 857 753Call-out and diagnosis: €20 / 100 lei, free if you go ahead with the repair