Washing machine door will not open or will not close

In short: A washing machine door stays locked mainly when water is left in the drum, or for 1–3 minutes after the programme ends while it unlocks automatically. If it stays locked for a long time, the door lock (interlock) or the handle is usually faulty. If the door will not close, the cause is usually the door lock or the hinge.

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Call-out and diagnosis: €20 / 100 lei, free if you go ahead with the repair · Monday–Saturday 08:00–20:00

Common causes

Water is left in the drum (blocked drain), so the machine keeps the door locked for safety.
The door lock (interlock) is faulty.
The handle or catch mechanism is broken.
The door hinge has dropped and the door no longer catches.
The control board does not send the unlock signal.

What you can check yourself

Wait 2–3 minutes after the programme ends.
If there is water in the drum, run the drain programme or empty it through the pump filter.
Unplug the machine for 5 minutes and try again.
Many models have an emergency release cord next to the pump filter.

For your safety, unplug the machine before any check and do not open the cabinet.

When to call a technician

We replace the door lock, handle or hinge on the spot.

Related error codes

Samsung dE/dC, LG dE, Bosch/Siemens E16/F16, Indesit/Ariston F06, Electrolux/Zanussi E40/E41. Details on the error codes page.

Last updated: 2026-10-06. Written by the technicians of Reparații Mașini de Spălat București, with over 20 years of experience.

Frequently asked questions

Why will my washing machine door not open?

A washing machine door stays locked mainly when water is left in the drum, or for 1–3 minutes after the programme ends while it unlocks automatically. If it stays locked for a long time, the door lock (interlock) or the handle is usually faulty. If the door will not close, the cause is usually the door lock or the hinge.

What can I check myself?

Wait 2–3 minutes after the programme ends. If there is water in the drum, run the drain programme or empty it through the pump filter. Unplug the machine for 5 minutes and try again. Many models have an emergency release cord next to the pump filter.

When should I call a technician?

We replace the door lock, handle or hinge on the spot.

How much does the repair cost?

The call-out and diagnosis at your home cost €20 / 100 lei, but if you accept the repair you do not pay for them. The price of the repair depends on the fault and the part needed; the technician tells you after the diagnosis, before starting any work. If you do not agree, the repair is not done.

Washing machine broken?

The technician comes to you, finds the cause and repairs the machine on the spot, usually in a single visit.

📞 Call now: 0786 857 753

Call-out and diagnosis: €20 / 100 lei, free if you go ahead with the repair